Any 5V USB, 2-Amp battery pack should work, but we recommend a 10,000mAh for the best results.

Last updated: March 21, 2018 10:00

If you go to the top of our Kickstarter campaign page, you will see a blue “Manage” button. Click on that button and you can change or upgrade your order.

Last updated: March 21, 2018 10:00

We’ll pick up the tab on the international outbound shipping in lieu of including a battery. Please note that duties and fees may still apply based on your delivery location.

Last updated: March 21, 2018 10:03

You can take any of our Intelligent Heated products on a plane in the US, along with the approved lithium-ion batteries. International customers should check with their local flight administration before attempting to travel with the battery.

Last updated: March 21, 2018 10:01

We plan on shipping all product for backers in November/December of 2018. We will do everything to make this happen and will be as vocal and transparent with updates as they occur. As with any project, we anticipate unforeseen hurdles, but have planned for that in our timeline and will overcome these as they come up.

Last updated: March 21, 2018 10:02

Below is a breakdown of the fabric content:

• Shell - 75% Polyester, 25% Polyurethane (25% Bio-based PU)
• Insulation - 100% Recycled Polyester, infused with coffee-grounds for odor control
• Liner - 100% Polyester

Last updated: March 23, 2018 09:58

All of our gear comes with a warranty against manufacturing defects. If something becomes defective (outside of normal wear and tear), we will try to advise best steps or repair it for you, wherever possible.

Last updated: March 23, 2018 10:00

Fits true to size for both women and men.
Click here to view the size charts and available colors.

Last updated: April 09, 2018 11:46

Yes, our waterproof/breathable 2-layer shell uses a polyester / PU face fabric laminated to a polyurethane membrane. This means that the jacket can stretch without any degradation to the waterproof capabilities, but still breathes quite well (unlike most waterproof jackets).

Last updated: March 21, 2018 09:58

The Mercury heating system runs on a standard USB, 2-amp output battery. With a 10,000mAh battery you can get up to 4.5 hours of continuous heat at max power. Using our machine learning to control power output, we are able to power approximately 1 week of commuting use on a single charge (based on an average 20-30-minute commute).

Last updated: March 21, 2018 09:59

The Mercury Jacket/Vest should be machine washed and tumble dried for up to 15 minutes, then hang dried.

Last updated: March 21, 2018 10:03

S. Cafe is a recycled polyester that has been blended with coffee grounds that have been washed of their oils (used to make our PU membrane), giving it an odor absorptive effect. The high carbon and surface area of the coffee grounds attracts odor molecules and traps them preventing us from being able to smell them. Regular detergent recharges the fabric by washing it off. This insulation prevents conductive and convective heat transfer by trapping air, and preventing the circulation of air.

Last updated: March 21, 2018 09:58

The garment prevents convective and conductive heat transfer - through its windproof shell and insulation. The jacket alone is rated from 60-20 F, and down to 0 degrees Fahrenheit with the heaters on, but combined with a sweater and the heating elements, can be worn comfortably in much colder temperatures.

Last updated: March 21, 2018 09:59

Three carbon-fiber heating pads (2 x 2.5-watt panels at the hand-warmer pockets and a 5-watt panel in the back) heat the garment through a process called resistive heating. Much like an incandescent light bulb, current flowing through an electrically resistive material like carbon fiber gives off heat. These pads have been rigorously washed and dried for over 75 cycles (surpassing most garment lifespans), and special manufacturing techniques such as heat encapsulation, silicone dipping, and off-set splicing ensure waterproofness and minimize short-circuiting.

Last updated: March 21, 2018 09:59

The garment is able to be controlled through multiple sources, and measures the output/heat needs through multiple sources. Two thermal sensors (one in the neck and chest to measure internal and external temperatures), a gyroscope, and Bluetooth connectivity are placed within the garment. A microcontroller processes the temperature/motion signals, and executes the logic to regulate how much power to send to the heating pads. It also communicates the current status of these streams to our application. You always have control of the heat through the jacket itself via a built-in control button, as well.

Last updated: March 21, 2018 09:59

Our garment has three modes: automatic, pre-heating, and app-control. Automatic mode uses a combination of external temperature, internal temperature and motion to determine the ideal power output. An initial trained function based on user testing gives a thermal response profile based primarily on external temperature, and piece-wise linear optimization model controls how high and how low of a temperature maximum and zero power should be applied which based on user feedback can be modulated. A special function analyzes acceleration to detect if the garment is being picked up and worn to initiate pre-heating.

Last updated: March 21, 2018 10:00

If you follow the sizing chart carefully, we expect your new gear to fit as expected. If you wish to exchange your gear due to a sizing issue, we allow exchanges on unused gear for our backers 30-days after delivery. In the unlikely event that there is a manufacturing issue, we will repair/exchange wherever necessary. No returns are accepted.

Last updated: March 21, 2018 10:00

Yes! The Mercury Jacket/Vest should be machine washed and tumble dried for up to 15 minutes, then hang dried.

Last updated: March 21, 2018 10:01

For domestic (US) backers, yes - we’ll be including a 10,000-mAh battery with wireless charging capabilities for compatible devices. Due to shipping constraints, a battery will not be shipped with international orders - though to make sure our international backers don’t get the short end of the stick, we’re picking up the tab on the outbound shipping for international orders. Note, duties and fees still apply.

Last updated: March 21, 2018 10:03

Your security and protection of data is extremely important to us. At this time, we do not monitor anyone’s usage data or information. The learnings from your data happens anonymously to improve each individual experience via your app and our remote server.

Last updated: March 21, 2018 10:03

We are really excited to offer personalized options for backers of the team logo pack. We will reach out after you complete the color / size selections to finalize your artwork. Please allow an additional 1-2 weeks for the delivery of these personalized pieces.

Last updated: March 21, 2018 10:05

The jacket is designed to be powered by any 5V, 2-amp output USB-A power bank. Our standard battery capacity is 10,000 mAH and battery life calculations have been built off of these specifications but any 5V, 2-amp output USB-A power bank will power the jacket. These power banks are widely available on Amazon, Jet, Overstock, etc. and are increasingly common at convenience stores, CVS, Duane Reade, etc.

Last updated: March 21, 2018 10:13

While we’d love to add more colors immediately, there are added complications with supply and inventory. With the hopes of satisfying the broadest range of customer tastes, we will currently offer Black, Navy, and White - with other colors to come based on feedback!

Last updated: March 23, 2018 10:01

Domestic Shipping: If you’re in the US, we’ll be shipping your package out of our Devens, MA fulfillment center using a ground service (USPS, UPS, DHL, etc, depending on destination and shipment size). These packages will have tracking information that will work within the US.

International Shipping: Non-US orders will ship from our Devens, MA, US fulfillment center via DHL or USPS depending on location and shipment size. We are waiving all shipping costs for international customers instead of providing a battery due to shipping constraints. In the event that we can fulfill directly from our manufacturing center, it may help alleviate some duties/fees.

Note that we cannot alter the value of your products on customs declarations - the value will be declared as the total value of the items contained in the shipment. Additionally, no orders will be marked as a “gift”. Duties and fees may still apply based on your delivery location.

Last updated: March 23, 2018 09:59